According to recent projections from enterprise automation software vendor UiPath, two of the four major trends that will fundamentally alter Australia’s workplace starting in 2023 are the rise of the digital workforce and Industry 5.0.
According to Mark Fioretto, Area Vice President and Managing Director Australia and New Zealand, UiPath, “the sustained work-from-anywhere environment and the global skills shortage mean that Australian public and private sector organisations have had to rethink the way they work and how to best attract and retain talent.”
Four new workplace trends that will change how Australian organisations and their workers operate in the future are the result of these environmental conditions.
In order to close the skills gap, increase efficiency, and lower operating costs, both public and private sector organisations are turning to automation. This is because the labour market is the tightest it has been since post-WWII, and inflation is at a 40-year high.
The focus of automation conversations will change from solving tactical issues to advancing business transformation and value across the firm. As a result, automation will leave the siloes and solidly land on the C-suite agenda.
Executives will devote greater resources to developing an enterprise-wide automation capability and incorporating an automation-first mentality into their fundamental business strategies, operating frameworks, and expansion initiatives. This will enable organisations to reinvent their workflows and redefine the consumer experience in order to offer cutting-edge, digitally based products and services.
Low-code programmes are three times more likely to have been embraced by successful automators, and 57% of businesses with citizen-led development programmes claim that they aid with employee retention. Companies with a CoE for automation plus a citizen developer programme automate 29% more processes and have a positive impact on 39% more employees than those with just a CoE.
Scalable end-to-end automation that supports Industry 5.0 and beyond will become fundamental to success for government and private sector organisations of the future, according to Fioretto.
Automation is no longer a desirable add-on. It is now essential to maintaining effective business operations that increase productivity, scale, and agility while also improving the employee and customer experience, according to him.
