Qantas and Jetstar customers will experience a major revamp across digital channels. The ongoing rollout of improvements aims to make it easier for travelers to manage their travel, even during disruptions. The Qantas app will undergo a major evolution delivering more functions to users. New features will be introduced each month, including enhanced baggage tracking, flight tracking, improved status updates during disruptions, and better customer inquiry handling.
Website Overhaul A complete overhaul of qantas.com is planned for mid-2024. The goal is to make the website significantly faster and easier to use for customers.
Qantas’ subsidiary, Jetstar, is also benefiting from recent enhancements. Jetstar now offers online check-in for international flights and a new app that provides better service with live notifications of gate or flight updates.
the six months leading up to December 31, 2023, Qantas increased its spending on technology and digital substantially compared to the same period in 2022. The investment grew from $258 million to $316 million during that time, representing a 22 percent increase.
Qantas plans to introduce free Wi-Fi to its international network faster than initially anticipated. The service will be progressively switched on from the end of calendar year 2024. This expansion of Wi-Fi was deferred until global satellite technology could deliver a similar quality connection that Qantas customers have when traveling domestically .
