Prior to the implementation of new ACMA mobile customer verification standards at the end of this month, Australia’s major mobile carriers are getting close to utilising multi-factor authentication for SIM-related operations.
To combat “SIM swap” frauds, in which users lose control of their smartphones to scammers, the ACMA is adopting new client verification standards.
Optus has updated its help page to inform consumers that multi-factor authentication will be implemented soon.
“We’re going above and beyond to keep your Optus account safer than ever before.” That’s why we’re adding multi-factor authentication, so you can continue to have the same peace of mind you’ve come to expect from us when it comes to the security of your personal data,” the company stated.
In an email issued on June 1, the carrier informed consumers of the upcoming change, stating that the new verification criteria will take effect on June 27.
It’s part of a strategy to “extend our multi-factor authentication protections to a larger range of transaction types,” according to an Optus spokeswoman.
For some time, the ACMA has been reminding carriers that they must better protect customers against SIM swaps.
In April, it announced the impending implementation of enforceable rules.
“The rules will apply to ‘high-risk’ transactions where there is the potential for harm to customers when unauthorised persons or entities gain access to their personal information, business information, or telecommunications service (including, but not limited to, SIM swap requests and changes to customer account information),” an ACMA spokesperson told.
The guidelines will be strictly enforced, with penalties of up to $250,000 for violations.
