The Toowoomba Regional Council is giving its residents a major digital upgrade. Through streamlining access to critical services and paving the way for a more efficient and responsive government. Gone are the days of paper forms and long waits. The council is embracing automation and smart technology to deliver a smoother experience for everyone.
Boomi platform, a powerful tool that connects siloed systems and automates workflows. Previously, council staff navigated a maze of separate applications for tasks like document management, property records, and waste collection. Now, Boomi acts as a central hub, seamlessly integrating these systems and eliminating the need for manual data entry.
Boomi Flow- built-in automation solution
But the benefits go beyond just saving time and paper. Boomi Flow, a built-in automation solution, introduces features like direct debit requests and digital signing, removing the hassle of printing, scanning, and visiting service centers. Residents can now pay bills or submit forms with a few clicks on their phones or computers, freeing up valuable time for council staff to focus on more complex issues.
“Community services must complement the digital lives of locals,” says Mark Godfrey, Toowoomba’s senior integration developer. “We wanted to break down information silos and create a system that fosters transparency and faster response times.”
This commitment to accessibility extends beyond everyday transactions. The new platform ensures compliance with state regulations by making development documents readily available to the public. Moreover, by capturing data on service requests and issuing real-time alerts, the council is gaining valuable insights into residents’ needs and usage patterns. This data-driven approach allows them to identify areas for improvement, prioritize resources, and ultimately, deliver better services for everyone.
Toowoomba’s water infrastructure refresh program
The technology upgrade coincides with Toowoomba’s water infrastructure refresh program, which will see 64,000 smart meters installed in homes and businesses. Boomi will play a crucial role here too, extracting data from the meters and feeding it into other systems to inform water management decisions. This real-time data will help optimize water usage, detect leaks promptly, and ensure sustainable water supply for the future.
Toowoomba’s technology leap is not just about wires and servers; it’s about putting people first. It’s about empowering residents with convenient, accessible services and building a more responsive, transparent government.
In a world increasingly driven by technology, Toowoomba is embracing the digital future, not just for the sake of progress, but for the benefit of its community.