The Department of Customer Service NSW is transitioning from self-hosted identity management to a Software-as-a-Service (SaaS) model. The DCS has awarded a contract worth just over $5.7 million to Baidam Solutions for the project, which is scheduled to run until September 2026. The goal of this procurement is to consolidate various contracts across the DCS cluster and facilitate the migration to a SaaS solution, replacing the current on-premises software.
The transition to a SaaS-based identity management solution, specifically SailPoint, offers several benefits, including improved scalability, reliability, and capability. SailPoint is designed to handle various aspects of identity and access management, including employee permissions, digital identities, information security, data access, account on-boarding and off-boarding, application access, and user access reviews.
Notably, the DCS expanded its usage of SailPoint licenses significantly, from 4,500 to 23,000, in a contract awarded to Dimension Data in October 2022. The move to SaaS-based identity management aligns with the department’s goal of enhancing its digital service delivery capabilities to better serve the people of NSW.
SailPoint was acquired by private equity firm Thoma Bravo for $6.9 billion in August 2022, indicating the growing importance of identity and access management solutions in the cybersecurity landscape.
Key Takeaways:
- The Department of Customer Service NSW is migrating its identity management system from self-hosted to a SaaS-based model.
- Baidam Solutions has been awarded a contract worth over $5.7 million for the project.
- The transition aims to consolidate contracts across the DCS cluster and improve scalability, reliability, and capability.
- SailPoint, the chosen SaaS identity management solution, handles various aspects of identity and access management.
- The move aligns with the DCS’s goal of providing enhanced digital government services to the people of NSW.
This shift reflects the broader trend of organizations adopting cloud-based solutions for identity and access management to enhance security, scalability, and flexibility.
