Lendi Group, the parent of Aussie Home Loans and Lendi, has rolled out an “agentic AI-powered” app to help customers manage home loans, track rates, and monitor equity growth. The group wants to become an “AI-native” organisation by June 2026.
CEO David Hyman announced the launch at AWS Financial Services Symposium in Sydney. He said the tool, named Lendi Guardian, works like “an expert watching over your home loan 24×7, ensuring you never miss a chance to save or get ahead.”
Key features include a “rate radar” that scans thousands of loans daily, real-time updates of equity position, and financial health monitoring if linked through open banking. Customers can also receive monthly credit score updates and see live balances.
“This is not an efficiency play – it’s a reinvention of what a property and mortgage experience can be,” Hyman said. The app is rolling out first to eligible homeowners and investors.
AI-native plan
The move follows an internal initiative to embed AI across all workflows and customer touchpoints. Lendi has been experimenting with bots since 2023, but a recent 16-week project to redesign the refinance process convinced the group to “go all-in” on AI.
“This wasn’t just engineers tinkering – it was a cross-functional sprint, over 30,000 hours,” Hyman said. “By June 2026, every workflow, every decision, every broker experience will be AI-native.”
Hyman stressed the shift won’t cut jobs. “We’re not using AI as a downsizing tool,” he said. “We’re training our people and scaling their impact. The breakthrough comes when AI moves first, and humans orchestrate exceptions and connections.”
The group now has nine months to make the transition.
