IAG, the insurance company, has recently implemented improvements to its staff onboarding and offboarding processes, along with cross-boarding for existing employees. These enhancements were made possible through digitization on the Radius HR platform, which utilizes ServiceNow’s employee center product.
The Radius platform, integrated with ServiceNow, allows IAG employees to access HR knowledge articles, raise service requests, directly chat with HR consultants, and complete safety and wellbeing forms and checklists.
The changes were rolled out in April and have already shown significant benefits. For onboarding, the digitized process has provided a consistent journey for new employees, guiding them and their leaders through the necessary steps for a successful onboarding experience.
Similarly, the cross-boarding and offboarding capabilities have streamlined the transition of employees to new roles or during exits from the organization. The system prompts employees and leaders with tasks and activities that need completion, ensuring a smooth process.
These improvements are part of IAG’s ongoing efforts to optimize and digitize its people and culture (P&C) services, which commenced with the deployment of the ServiceNow platform in 2016. Initially used in HR, the software’s success led to its adoption in other areas like IT and risk, setting IAG on a unique path compared to traditional deployments.
David Lahood, the executive manager of digital services at IAG, praised the platform’s transparency and knowledge management capabilities. Previously, information was scattered, and employees struggled to find what they needed. With ServiceNow, IAG gained insights into user interactions, allowing them to tailor services better.
The integration of ServiceNow with IAG’s HR information system proved invaluable during the pandemic. The company rapidly created various forms using the platform, saving time compared to traditional HR tools, which lacked flexibility.
Lahood expressed satisfaction with the platform’s adaptability, its ability to gather data and analytics, and the collaboration between the central ServiceNow team and the tech function at IAG. This partnership ensures an enterprise approach to the evolution of ServiceNow, fostering continuous improvements and innovations.
The digitization of HR processes has proven to be a game-changer for IAG, enabling efficiency, transparency, and data-driven decision-making.
