With mortgage brokers helping more Australian homebuyers than ever before, the industry’s market share reached another all-time high. Faraz Hassan, the founder of Top Finance Specialists, believes the answer lies in a personal, transparent, and advice-centric approach.
A new broker-client relationship fit for a new era. Mortgage brokers are in a unique position to help customers find the best deal that is right for them. With rates on the rise and costs rising too, it is more important than ever that you contact an expert who knows what they’re doing when searching for your next home loan!
‘With an advice-centric approach, my goal is to listen and understand my client’s personal needs and help them borrow with confidence so they can achieve their financial objectives. I am passionate about providing every client with an exceptional level of service. Together, we create a personalised lending strategy to help them fund their goals and dreams. I know the stresses incurred when making a property purchase and I work hard to take those pressures away from my clients.’
What does this entail from a business perspective? Apart from taking more time to assess their client’s needs, Faraz, the founder of Top Finance Specialists continue to do so after the settlement of the property as well. Setting apart time and money for customer service is another aspect that is of great importance to Hassan as he developed his new business model. It’s an initial investment that quickly pays itself back through positive reviews and high referral rates. ‘For me, business is not just about financial transactions, it is about human connection.’
In a similar vein, the Top Finance Specialists’ website offers an excellent selection of educational resources. These not only concern the ins and outs of home loans but also give practical suggestions on how to strengthen your financial position as well as explain some of those financial terms that the general public might be unfamiliar with. ‘There is no such thing as a ‘silly’ question and if clients are confused about anything they can reach out and I will answer them promptly.’
In short, the mortgage broking industry is booming in Australia, and for good reason! Being transparent and informative about the process allows mortgage brokers to think along with clients, instead of thinking for them. Along the way, clients gain more insight into the financial world as well. Faraz concludes: “I am passionate about servicing my clients’ needs. I have always loved helping people and being of service, so this job is the perfect fit for me! The best part? It’s always rewarding when you make someone else’s day a little bit brighter.”
In need of financial advice? Make sure to visit the Top Finance Specialists website!
